Telecom Distribution Supply Chain Management

Distribution Supply Chain Management provides end-to-end support for the sales channels logistics networks within distribution hierarchy to support the supply of virtual and physical products and services and to improve customer service, more detailed and accurate order status information, better responsiveness to unanticipated demands, high product availability and reduced order cycle time. Supply Chain Management optimizes all processes related to the planning, purchasing, storage, transportation, and selling of products and services through a variety of distribution channels and ability to introduce new products to meet changing demands, develop smart delivery strategies based on complete information and powerful, proven capabilities and find the right balance between maximizing product availability and minimizing costs.

Order Management System.

Order management System is an essential part of successful MNO/MVNO Distribution operations that starts when a distribution channel within the distribution hierarchy places an order and ends when they receive the order. Order management includes entry, verifying, processing, analysis, tracking, control and fulfillment of any order, any size, any type of account, and any distribution channels with aim to prevent order fallouts, reduces errors and eliminates manual activities.

The solution provides MNO/MVNO Operators with complete visibility across the entire order fulfillment system as well as the ability to drill down for the status of channel orders and how relevant sub-processes are impacting the status.

• End-to-end intelligent automation of the entire telecom order management lifecycle, from products and services catalog to order capture to financial control and order fulfillment.

• Support for complex business rules governing multi-component orders, encompassing factors such as compatibility, dependency, eligibility, availability, serviceability, and fulfillment sequencing.

• Support any type of order: sales, renewals, upgrades, or changes, as well as orders with multiple items

• Support large volumes of orders with a fully scalable architecture

• Manage orders across all sales channels such as Kiosks, POS Terminals, Mobile Applications, Web Portal, B2B portal, and franchise.

Inventory Management System.

System will enable the configuration, lifecycle management, and vertical stock transfer of physical and virtual serialized and non-serialized products and services with the assistance of a product catalog with embedded automatic smart notification to alert Service Provider to transfer items stock from a location to another location (between sibling entities) based on availability and sales demand.

• Inventory Management & Supply Chain: Optimize stock levels across all retail channels with a full inventory management system, featuring centrally managed balancing, optimization, and integrated processes.

• Real-Time Visibility: Displays real-time telecom inventory information for all locations and channels across all movements for unmatched visibility.

• Inventory Counts: Follow the product cycle and manage physical counts by category. Whether a count is blind, is balanced, or if there are discrepancies, adjustments are easily made on the desktop or mobile apps.

• Centralized Product Catalog: Provides configurable, multi-channels categorizations for all products, simplifying stock management.

• Inventory Automation: Purchase orders and transfers are automated.

• Forecasting: Ensures supply aligns with demand and eliminates speculation-based forecasting.

• Inventory solution integrates with our WMS to create an end-to-end supply chain from warehouse to distribution channels.

Workflow Management

workflow management component automates the initiation and tracking of complex workflow processes within the distribution supply chain and coordinates tasks between MNO/MNVO with the distribution hierarchy with online data sync between various components and system based on predefined rules and policies set.

Resource Requisition Management

• Resource Requisition Process: Automated Web and Mobile App-based processes to manage ordering of virtual and physical resources by distribution channels. Automated processes will ensure all orders are fully and correctly checked, approved, and fulfilled by MNO/MVNO appropriate party.

• Requisition Order Placement: Automated Web and Mobile App-based application process to capture orders from any channel and process using predefined business rules, price list, inventory availability and credit status. System calculates upfront discount and volume commission to be granted upon placing the order.

• Requisition Order Fulfillment: utilize synchronous/asynchronous inter-operations to update backend systems (billing, ERP, service provisioning, Warehouse, etc.) of every request to ensure proper fulfillment and processing. Return Requisition: Order and resource return management process utilizing system Web/Mobile Application within return approval cycle.

• Automated orders/alarms: MNO/MVNO will maintain a minimum stock level within each channel and location according to predefined rules.

• Sales Requisition: MNO/MVNO to define sale types as Primary Sales (stock sold to distribution channels), Secondary Sales (stock sold within the distribution hierarchy entities) and Tertiary Sales (stock sold to end customers).

• Back-Order:Distribution Channels to place order for Items that aren’t in stock yet.

Stock Management

• Stock Movement Tracking: Stock movement tracking process within distribution channels and Retail Outlets. MNO/MVNO will have the holistic view on all the resource distributions that took place to Channels and the channels will be able to track the stock ordered.

• Dealer Stock Distribution: Resources distribution Management of Partner\distributor to their subordinates (Dealers, sub dealers and retailers/merchants respectively).

• Stock Balance: Track user’s stock balance, and history of stock transfers and allow users to manage their inventory as of stock quantity, serial numbers, and status of each stock item. It will.

• Stock upload: Integration with existing MNO/MVNO warehouse to established to pull items every defined period to system.

• Stock Status: : Automated/Manual Stock status update as complete order or as part of sales transactions. Status type as available, reserved, reverse, hold, transferred, sold, and damaged.

Product Management

• Product Catalog: Add, remove, update, and categorize product inventory across locations. Products status as sellable, non-sellable, on-hand, damaged, trade-ins, and more.

• Free of Cost (FoC): A category of products offered to retailers when an order fits a particular pre-defined criterion as product discounts with slab configured per level/ channel, and it will display at the time of sales requisition.

• Packaging Products: Create and sell bundled products by getting these packages information and conditions by integrating to Service Provider back office.

• Product Discount: Discount setup for each product and resources to enable price discounts and free additional products. MNO/MVNO to create discount policy per hierarchy level, per entity within same level, per group of products, per a specific product, and per volume.

• Conditional Product Pricing: Pricing the same product differently based on sale condition, channels type, location, and role type.

Credit Limit Verification

Credit limit refers to the maximum sale amount available to channel for a credit purchase. MNO/MVNO to set credit limit for each channel. During order process, system will check channel credit limit to enable/disable the transaction.

Trail Audit

Automated process to create a complete audit trail of all transactions and users access. Notes and attached electronic documents remain with the activity records.

Automated Forecasting and Replenishment

Based on real sales data for accurate replenishment, System Eliminates speculation-based forecasting and provides a reliable method for decision making to ensure supply aligns with actual demand.

BI & Reporting.

Business analytics, forecasting and replenishment module to monitor order fulfillment progress, audit order trails, and view ordering process stats using rich dashboard and reporting engine

• Real-time sales and inventory information improves forecasting and management.

• Filter results by country, region, channel, product, etc.

• Supports any setup, including distributor, multi-market, master-sub, franchisee, and store-in-store business models.

• Dashboards show data in a single view and present targeted and summary-level information for simple decision making.

• Create custom reports that analyze performance, opportunities, and risk.

• Volume of orders processed, average order fulfillment time and order fallout rate in a time/order type, channel, sub-period, number of items per order, specific order characteristic, channel, etc.